Return & Refund Policy

Last updated: [2026/3/11]

Thank you for shopping at Wholebrands Ltd. If you are not entirely satisfied with your purchase, we're here to help.

1. Returns

• Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
• Time Frame: You have [30 days] from the date you received your item to request a return.
• Non-returnable items: Several types of goods are exempt from being returned. We do not accept returns for [e.g., perishable goods, custom products, gift cards, downloadable software products].？
• Proof of Purchase: A receipt or proof of purchase is required to complete your return. Please have your order number ready when you contact us.

2. Process for Initiating a Return

To start a return, please contact us at help@wholebrandsglobal.com

• Provide your order number and the item(s) you wish to return.
• We will provide you with a Return Merchandise Authorization (RMA) number and instructions on where to send your package.
• Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
• Return Address: Please send the item to the following address: Unit 1704, Tungwai, Commercial Bldg 109-111, Gloucester Rd, Wanchai, Hong Kong. We strongly recommend using a trackable shipping service or purchasing shipping insurance for items of value.

3. Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

• Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within 5-10 business days.
• Late or Missing Refunds: If you haven't received a refund yet, first check your bank account again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted. If you've done all of this and you still have not received your refund, please contact us at help@wholebrandsglobal.com
• Exchanges: We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [Help@wholebrandsglobal.com] and send your item to: Unit 1704, Tungwai, Commercial Bldg 109-111, Gloucester Rd, Wanchai, Hong Kong